These terms of sale are agreed on the one hand by Finaway managing the website www.trackers-cam.com and, on the other hand, by any individual or legal person wishing to make a purchase via the website www.trackers-cam.com referred to as the "buyer" below.
Article 1. object
These terms of sale are intended to define the contractual relationship between Finaway and the buyer and the conditions applicable to any purchase made through the website www.trackers-cam.com. The acquisition of a product through this site implies an unqualified acceptance by the buyer of the present terms of sale which the buyer acknowledges to have been aware before handing over his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.trackers-cam.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand have full legal capacity, allowing him to commit under these general sales terms.
Finaway retains the option to change these sales conditions at any time, in order to comply with any new regulations or to improve the use of its site. As a result, the applicable conditions will be those in effect on the date of the purchaser's order.
Article 2. Products
The products on offer are those on Finaway's www.trackers-cam.com website, within the limits of available stocks. Finaway reserves the right to change the product assortment at any time. Each product is presented on the website in the form of a description containing its main technical characteristics. The photographs are as faithful as possible but do not engage the Seller in any way. The sale of the products presented on the site www.trackers-cam.com is intended for all buyers residing in countries that fully authorize the entry into their territory of these products.
Article 3. Rates
Prices on the product listings of the internet catalogue and are prices in Euros () excluding taxes. Finaway reserves the right to change its prices at any time, however, with the understanding that the price listed on the day of the order will be the only one applicable to the buyer. Prices do not include delivery fees, which are charged in addition to the price of products purchased based on the total amount of the order. In metropolitan France, a package for participation in shipping costs will be charged to the buyer amounting to 5.90 euros.
The prices shown are only valid on the date the order is validated by the consumer. We reserve the right to change our prices at any time and without notice. They do not take into account the delivery fee, which is charged in excess, and indicated before the order is validated. The payment of the entire price must be made at the time of the order. At no time can the sums paid be considered as deposits or instalments. If you are ordered to a country other than the United States, you are the importer of the product or products involved. Tariffs or other local taxes, or import duties or state taxes are likely to be payable. These rights and sums are not within our purview. They will be your responsibility and your full responsibility in terms of declarations and payments to the relevant authorities and agencies in your country. We are not required to verify or inform you of applicable customs duties and taxes. We advise you to find out about these aspects with your local authorities.
Article 4. Order and payment terms
Before any order, the buyer must create an account on the site www.trackers-cam.com. The account creation section can be accessed directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile...), will have to identify himself using this information. Finaway offers the buyer to order and pay for its products in several stages, with 1 payment option:
- Secure payment by credit card: the buyer selects the products he wants to order in the "basket," changes if necessary (quantities, references, etc.), checks the delivery address or informs a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier.
Confirmation of an order results in acceptance of these terms of sale, recognition of full knowledge of it and renouncement of its own terms of purchase. All of the data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an email address and has provided it with his purchase order, Finaway will e-mail him to confirm the registration of his order.
If the buyer wishes to contact Finaway, he can do so either by email at the following address: [email protected]
Article 5. Property reserve
Finaway retains full ownership of the products sold until the price is fully received, including principal, fees and taxes.
Article 6. Withdrawal
The buyer has two working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund. without penalty, with the exception of return fees.
Article 7. delivery
Deliveries are made at the address indicated on the purchase order which can only be in the agreed geographical area. Orders are made by private carriers or the post office, delivery service with follow-up, delivery against signature. Delivery times are given only as an indication; If they exceed ninety days from the order, the sales contract may be terminated and the buyer refunded. Finaway will be able to provide the buyer with the parcel tracking number by e-mail. The buyer is delivered to his home by the transport company. In the absence of the buyer, he will receive a notice of passage from the transport company, which allows him to withdraw the products ordered at the nearest DHL centre, for a period indicated by the transport company. The risks associated with transportation are the responsibility of the purchaser from the moment the items leave the premises of finaway. The buyer is required to check in the presence of the delivery man's attendant, the condition of the package of the goods and its contents on delivery. In case of damage during transport, any protest must be made to the carrier within three days of delivery.
Article 8. return
Any return of product to the company Finaway company must be preceded by an application via the contact form. The company will assign a SAV return number from the affected product or products and communicate it by email to the consumer as well as the return address, different from the head office address.
The exchange of a product can only take place after the consumer has been astounded with an exchange number. Once a return number has been assigned you can send us any product to be exchanged or refunded by the DHL carrier, to the return address that has been specified to you by email, different from the address of the head office. To be accepted, any return must be reported in advance to customer service Trackers-cam.com via the procedure described above. The cost of sending back is the responsibility of the consumer. The processing time for returns can vary from 5 to 30 days depending on the product (time given as an indication)
Product that does not fit the description:
If a customer receives a parcel that does not match their description, they are asked to contact our technical service by email for an exchange or refund request by having on the following email address: [email protected].
The client will need to complete a full description of the problem and attach photos for the proper handling of the file.
In case a return is requested:
- The customer must return the product under the same conditions as he received it
- Return must be made to our return centre only by a private DHL carrier at name: Zhao Zong Cai, A160, Huitong Security Market, HuaQiangBei, Shenzhen city, China, Postal Code: 518028.
- The cost of return is the responsibility of the customer
- The customer is invited to send the tracking number of his referral package to customer service
After confirmation of the customer's return of the product and the validation of our technical team, the exchange or refund by having will take place. In the case of a refund by having, only the cost of the product will be reimbursed. The cost of shipping the basic shipment will not be refunded.
Defective product:
Our customers have two working days on the date of receipt of the order to notify us of a possible problem with a product. Any defective order determined by the manufacturer will be repaired or replaced in full.
Wrong command:
The customer is responsible for verifying the parcel's compliance upon receipt of the parcel. If the package did not meet his request, the customer has two working days to re-ship the package to us. A product replacement or voucher valid on our online store will be available within seven business days after receiving the return package.
Color error:
If the colour of the product received is not the one ordered, please contact our customer service to set up the procedure for returning and exchanging the product concerned. A replacement of the product will take place after receiving the parcel at our return centre.
Article 9. Warranty
All products supplied by Finaway benefit from the legal guarantee provided by Articles 1641 and following of the Civil Code. If a product is not met, it may be returned to Finaway, which will take it back, exchange it or refund it. All claims, exchange requests or refunds must be made by private carrier DHL at: Zhao Zong Cai, A160, Huitong Security Market, HuaQiangBei, Shenzhen city, China 518028 within two days after delivery.
Article 10. Dispute resolution
These conditions for remote sales are subject to Hong Kong law. For any litigation or litigation, the relevant Court will be the Hong Kong Court
Article 11. responsibility
The company Finaway in the process of distance selling, is bound only by an obligation of means. Its liability cannot be incurred for damage resulting from the use of the Internet such as data loss, intrusion, virus, service disruption, or other unintended problems.
Article 12. Intellectual property
All elements of the site www.trackers-cam.com are and remain the intellectual and exclusive property of Finaway. No one is allowed to reproduce, exploit, or use in any capacity, even partially, elements of the site whether they are in the form of a photo, logo, visual or text.
Article 13. Personal data
Finaway undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to pass on for the use of certain services. As such, the user has the right to access, modify and delete the information about him. He can request it at any time by email at the following address: [email protected]
